1. Introduction
1.1 This Payment Security Policy:
1.1.1 applies to Registered Users who purchase goods through the Voltex (Pty) Ltd (“Voltex”) Website and who have active online store accounts with Voltex.
1.1.2 forms part of the Voltex [Website Terms and Conditions](https://voltex.co.za/terms-and-conditions) (“Terms and Conditions”), and terms defined there shall have the same meaning in this Policy unless the context indicates otherwise.
2. Payment Security
2.1 Our payment gateways use the strictest encryption at checkout, namely 256-bit Secure Socket Layers (SSL), and no credit card details are stored on the Voltex website.
2.2 3D Secure validation and security PIN procedures are required for transactions.
What is 3D Secure?
3D Secure provides Visa and MasterCard cardholders with extra protection when purchasing online. South African banks have now made this security step mandatory to protect against unauthorized use of your card for online transactions.
How does it work?
Already Registered: Once you’ve entered your credit card details, you will be redirected to 3D Secure. You’ll be prompted to enter a One Time PIN (OTP) sent to your cellphone, or a previously chosen PIN/password.
Not Registered: If this is your first online purchase or your card is not registered, you’ll be prompted to register for 3D Secure. Follow the on-screen prompts; it’s quick and easy.
3. Payment Options Accepted
Payment may be made via Visa and MasterCard credit cards, or by bank transfer into Voltex’s bank account (details provided upon request).
4. Credit Card Acquiring and Security
Credit card transactions will be acquired for Voltex by Payfast, the approved payment gateway for Standard Bank of South Africa.
5. Merchant Outlet Country and Transaction Currency
The merchant outlet country is South Africa, and the transaction currency is ZAR (South African Rand).
Need Help?
If you’re having trouble authenticating or registering with 3D Secure, please contact your bank for assistance. For more information on our security measures, please see our Privacy Policy.
