1. ORDERS
Subject to any applicable law, in the event of any order being given to the Company on an order form reflecting the Purchaser’s name as the entity from which the order emanates, such order shall be deemed to have emanated from the purchaser, despite the fact that such order may have been given or signed by a person not authorised by the Purchaser and such order will be deemed to constitute valid order.
2. DELIVERY OF GOODS
2.1 The company will make every reasonable endeavour to ensure timeous delivery of the goods on the terms and conditions agreed between the purchaser and the Company however the company shall not be liable for late deliveries due to circumstances which are beyond the company’s control.
2.2 Signature by the Purchaser or by any representative of the Purchaser on the Company’s delivery note shall be regarded as acceptance by the Purchaser that the goods reflected in such delivery note have been properly and completely delivered.
3. RISK IN AND TO THE GOODS
The risk in and to the goods shall pass from the Company to the Purchaser on the date of delivery to the Purchaser (or its nominee), despite the fact that ownership will not pass to the Purchaser until full payment of the purchase price to the Company.
4. OWNERSHIP OF GOODS
Until such time as the Purchaser has paid the purchase price in full in respect of any purchase of goods, the ownership of all such goods shall remain with the Company. Subject to any applicable law, the Company shall in its sole discretion and without notice to the Purchaser be entitled to take possession of any such goods which have not been paid for and in respect of which payment is overdue in which event the Purchaser shall be entitled to a credit in respect of the goods so returned being the price at which the goods are sold or the value thereof as determined by the Company.
5. PRODUCT WARRANTY
5.1 Subject to any applicable law:
5.1.1 all goods purchased shall be regarded as having been sold as is without warranty against latent defects;
5.1.2 no liability shall arise on the part of the Company for any representation or warranty made or alleged to have been made in respect of goods sold by the Company to the Purchaser;
5.1.3 the Company’s liability in respect of any claim based on defective goods shall be limited to repairing or replacing such defective goods, at the discretion of the Company, during any applicable warranty period, provided that such defective goods are returned to the Company in their original state and at the Purchaser’s cost within the applicable warranty period. In circumstances where the goods are not manufactured by the Company, the Company’s liability shall in no circumstances extend beyond any corresponding liability of the manufacturer or supplier of such goods to the Company.
5.2 The lifespan of goods sold by the Company, which is indicated on the Company’s packaging from time to time, is an approximate estimate only and the warranty period relating to such goods shall be the applicable period for the purposes of any claim by the Purchaser.
6. FAILURE TO OBJECT TO ANY ITEM APPEARING ON THE COMPANY’S STATEMENT
If the Purchaser should fail to object to any items appearing on the Company’s statement of account within 10 (ten) days of date of dispatch of the statement of account, the account shall be deemed to be in order and correct in all respects.
7. PAYMENTS
7.1 The terms of payment are strictly 30 days from the date of the statement of account unless otherwise agreed in writing by the Company.
7.2 In the event of the Purchaser defaulting on payment of any amount that has become due, owing and payable, the full balance outstanding (whether due or not) will immediately become due and payable to the Company without notice to the Purchaser.
7.3 The Company does not appoint the Post Office or any other body as its agent for payments by post or otherwise. All payments shall either be made to the Company’s physical place of business from where the goods were ordered, or transferred directly to the Company’s nominated bank account. In the event of any payments being mislaid or lost in the post or elsewhere, the Purchaser shall still be and remain liable to the Company for payment.
7.4 The Purchaser may not withhold or defer payment for any reason whatsoever, including but not limited to any claim, of whatever nature that the Purchaser may have against the Company.
8. PROPOSAL TO RETURN NON-DEFECTIVE GOODS TO THE COMPANY
8.1 In circumstances where the Purchaser wishes to return non-defective goods to the Company for credit, the Company may, in its sole and absolute discretion (subject to applicable law), agree to the return of such goods subject to the goods being new, unused, in their original packaging and in a saleable condition. The Purchaser shall be obliged to furnish adequate written proof of having purchased the goods from the Company.
8.2 Subject to applicable law, the Company shall be entitled to a minimum 10% handling fee for any goods which are returned for credit.
8.3 Notwithstanding the prevailing price of the goods at the time that they are returned to the Company, the price reflected on the Purchaser’s proof of purchase shall be the price credited by the Company to the Purchaser for the return of the goods, less the handling fee.
9. INDEMNITIES
9.1 Subject to any applicable law, the Purchaser acknowledges that it will indemnify and hold the Company harmless against any liability in respect of the goods, including under the Occupational Health and Safety Act 85 of 1993 and the Mine Health and Safety Act 29 of 1996. Subject to any applicable law, specific reference to sections 10 and 21 of the respective legislation as it applies to product liability is disclaimed by the Company.
9.2 The Purchaser shall be obliged to and warrants that it will ensure that a qualified technician and/or electrician installs all goods purchased from the Company which require installation by such qualified persons. Should the Purchaser fail to comply with such obligation, the Purchaser indemnifies the Company from any liability arising from the purchase of the goods.
9.3 The Purchaser acknowledges that it does not rely in any manner on any representations and/or advice of the Company in its decision to purchase particular goods from the Company.
10. COSTS
All costs incurred in any action against the Purchaser, including costs on an attorney and own client scale and attorney’s collection commissions, will be paid by the Purchaser should the Company be successful in such action or proceeding. The Purchaser will reimburse the Company for all costs incurred in recovering any amount owing by the Purchaser to the Company, including but not limited to its legal costs incurred in proceeding against the Purchaser, howsoever those costs are incurred and whether they are incurred prior to the institution of action, after the entry of judgment or at any other time.
11. PROOF OF AMOUNT DUE, OWING AND UNPAID TO THE COMPANY
A certificate signed by the company secretary, any manager or any director of the Company reflecting the amount owing by the Purchaser to the Company in relation to the Purchaser’s dealings with the Company and the fact that such amount is due, owing and unpaid shall be prima facie (on the face of it) proof of such facts for the purpose of any action (whether by way of Provisional Sentence or otherwise), proof of debt on insolvency or for any purpose where the amount of such claim is required to be established and it shall rest entirely with the Purchaser to prove that such amount is not owing, due and/or unpaid.
12. CHANGE OF OWNERSHIP
The purchaser is to notify the Company, in writing, within 7 (seven) days of any change of ownership of the Purchaser. The Purchaser acknowledges that immediately upon any change of ownership of the Purchaser any outstanding amount, whether due or not, shall be deemed to be immediately payable by the Purchaser to the Company.
13. WINDING UP OF PURCHASER
Should the Purchaser at any time be wound up, whether provisionally or finally, (which liquidation or sequestration, whether provisional or not, shall be deemed to be a material breach by the Purchaser) or should steps be taken to place the Purchaser in business rescue or in the event of the Purchaser being an individual or partnership and having his/its estate sequestrated, whether provisionally or finally, any goods delivered by the Company to the Purchaser and in respect of which payment has not been made at the date of the winding up or sequestration (whether payment in respect thereof be due or not) shall immediately be returned to and recoverable by the Company, wherever such goods may be found.
14. CESSION OF COMPANY’S RIGHTS AND DELEGATION OF COMPANY’S OBLIGATIONS
The Company shall at any time be entitled to cede all or any of its rights against the Purchaser to any third party without notice to the Purchaser.
15. ENTIRE AGREEMENT
15.1 These terms and conditions are in addition to and not in substitution for any signed trading terms and conditions entered into between the Purchaser and the Company.
15.2 The Purchaser acknowledges that no terms at variance with these terms which have been sought to be introduced by the Purchaser at any time shall be of any force or effect unless the Company has, in writing, expressly and unambiguously agreed that the terms so sought to be introduced by the Purchaser shall apply. Without limiting this, the Company shall not be regarded as having so expressly agreed to such terms by virtue of the Company having agreed to execute an order in which inconsistent terms have been introduced by the Purchaser and despite the fact that the Company has not rejected such inconsistent terms.
16. NON-WAIVER
Any condonation of any breach of any of these terms and conditions or other act or relaxation, indulgence or grace on the part of the Company shall not operate as or be deemed to be a waiver by the Company of any of its rights or be construed as a novation of the agreement between the Purchaser and the Company.
17. SEVERABILITY
These terms and conditions, despite the manner in which they have been grouped together or linked grammatically, are severable from each other. Any term or condition which is or becomes unenforceable in any jurisdiction in which it applies or in which its enforcement is sought, whether due to voidness, invalidity, illegality, unlawfulness or for any other reason whatever, shall, only to the extent that it is so unenforceable, be treated as pro non scripto (as if it had not been written) and the remaining terms and conditions shall remain of full force and effect.
1. Introduction:
1.1 This Privacy Policy forms part of the Voltex Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise.
1.2 We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
1.3 Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
1.3.1 your name and surname;
1.3.2 your email address;
1.3.3 your physical address;
1.3.4 your mobile number.
1.4 Further to 1.3 above, the Website makes use of “COOKIES” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website and thus if you disable the cookies on your browser you may not be able to use those features and your access to our Website will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie.
1.5 Your personal information may be stored in the Republic of South Africa or any other country in which Voltex or its third party service providers maintain facilities. By using the Website, you consent to the collection of your personal information and to any transfer of such information outside the Republic of South Africa.
1.6 Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible so as to ensure the accuracy of the information in our possession. Voltex shall not be liable for any inaccuracies in the information should you fail to update your personal information when necessary.
1.7 Subject to 1.8 below, we will not, without your express consent:
1.7.1 use your personal information for any purpose other than as set out below:
1.7.1.1 in relation to the ordering, sale and delivery of Goods;
1.7.1.2 to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
1.7.1.3 to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
1.7.1.4 to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us;
1.7.2 disclose your personal information to any third party other than as set out below:
1.7.2.1 to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
1.7.2.2 to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
1.7.2.3 to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement.
1.8 We are entitled to use or disclose your personal information if such use or disclosure is required in order to:
1.8.1 comply with any applicable law, order of court or legal process served on us, or
1.8.2 to protect and defend our rights or property;
1.8.3 to protect against or prevent actual or potential fraud or unauthorised transactions; or
1.8.4 investigate fraud which has already occurred.
1.9 We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
1.10 We will –
1.10.1 treat your personal information as strictly confidential;
1.10.2 take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
1.10.3 provide you with access to your personal information to view and/or update personal details;
1.10.4 promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
1.10.5 provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
1.10.6 upon your request, promptly return or destroy any and all of your personal information in our possession or control, unless we are compelled by law to retain certain information.
1.11 We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
1.12 Voltex undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Voltex reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
1.13 Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
1.14 If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Voltex, VOLTEX SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
1. Introduction
1.1 This Website can be accessed at voltex.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Voltex (Proprietary) Limited (“Voltex”, “we”, “us” and “our”).
1.2 These Website Terms and Conditions govern:
1.2.1 the ordering, sale and delivery of Goods through the use of the Website and
1.2.2 the use of the Website.
1.3 Our privacy policy (incorporating our cookies policy), returns policy, and delivery policy form part of and must be read with these Terms and Conditions (“collectively referred to herein as “the Terms and Conditions”).
1.4 These Terms and Conditions are binding and enforceable on every person that accesses and /or uses the Website (“you”, “your” or “user”), including without limitation each user who registers on the Website as contemplated below (“registered user”). By using the Website and by clicking on the “Register” button on the Website, as may be applicable, you acknowledge that you have read and irrevocably agree to be bound by the Terms and Conditions.
1.5 The Website enables you to shop online for an extensive range of goods including but not limited to: cable accessories, circuit breakers, distribution boards, enclosures, kiosks, electrical cable, electrical wire, industrial lighting, motor control, overhead line equipment, power generation, standby power, power optimisation, power factor correction, professional lighting, reticulation support systems, safety equipment, street pole lighting, high masts, test instruments, meters and tools (“Goods”).
1.6 The offerings on this website are valid and effective only in the Republic of South Africa and are only available to those who have active trading accounts o nthe Voltex website.
2. Important Notice
2.1 These Terms and Conditions apply to all users, including but not limited to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
2.2 These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
2.2.1 may limit the risk or liability of Voltex; and/or
2.2.2 may create risk or liability for the user; and/or
2.2.3 may compel the user to indemnify Voltex; and/or
2.2.4 serves as an acknowledgement, by the user, of a fact.
2.3 Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
2.4 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to have the relevant provision/s explained to you (by sending your query to onlineorders@voltex.co.za before you accept the Terms and Conditions or continue using the Website. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Voltex in terms of the CPA.
2.5 Voltex permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have irrevocably accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
3. Registration and use of the website
3.1 Only registered users may order Goods on the Website.
3.2 To register as a user, you must provide a unique email address and password and provide certain information and personal details to Voltex. You will need to use your unique email address and password to access the Website in order to purchase Goods.
3.3 You agree and warrant that your username and password shall:
3.3.1 be used for your personal use only; and
3.3.2 not be disclosed by you to any third party.
3.4 For security purposes you agree to enter the correct email address and password whenever ordering Goods, failing which you will be denied access.
3.5 You agree that once the correct email address and password relating to your account has been entered, irrespective of whether the use of the email address and password is unauthorised or fraudulent, you will be liable for payment of such order.
3.6 You agree to notify Voltex immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
3.7 By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.
3.8 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from the Board of Directors of Voltex (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
3.9 You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
3.10 You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent from the Board of Directors of Voltex.
3.11 You may update, edit or terminate your account at any time through the Website.
4. Conclusion of sales and availability of stock
4.1 Registered users may place orders for Goods, which Voltex may accept or reject. Whether or not Voltex accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment by Voltex for the Goods.
4.2 NOTE: Voltex will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Voltex come into effect (the “Sale”). This is regardless of any communication from Voltex stating that your order or payment has been confirmed. Voltex will indicate the rejection of your order by cancelling it and, within 30 days thereafter, refunding you for any amount already paid.
4.3 Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may cancel the Sale only in accordance with the Returns Policy.
4.4 Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. Voltex shall not be liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
4.5 You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Voltex, Voltex will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Voltex will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
4.6 Certain Goods may not be purchased for re-sale. Should we suspect that such Goods are being purchased for this purpose, we are entitled to cancel your order immediately without notice to you.
4.7 The invoice for your purchase will be emailed to you at the email address you provide to us. A copy of this invoice will be included in your parcel and will also be made available on your registered account.
4.8 Voltex reserves the right to discontinue or change the specifications of its Goods from time to time without notice to you. However, the specifications of a particular Good will not be changed after order confirmation and before delivery of that Good to you.
4.9 These Terms and Conditions are in no way intended to deprive you, if you are a “consumer” contemplated under the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of your right to cancel an agreement for the supply of goods within seven days after the date of the receipt of the goods, subject to a handling fee / the reasonable cost of returning the goods, which will be off-set against the refunded purchase price. You are a consumer under ECTA if you are an individual who will use the goods you buy.
5. Payment
5.1 All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
5.2 All Goods ordered via the Website shall automatically be charged to your online account with Voltex and the ordinary payment terms relating to such account shall apply. All prices shown on our social media channels are quoted for a fixed term and not indefinitely. Prices are only valid for 30 days from date of posting or for the term stated on the marketing material or text of the post. Pricing could change without notice.
6. Delivery of goods
6.1 Voltex offers 1 (one) method of delivery of Goods to you; delivery to your nominated address.
6.2 The Goods shall be delivered by rail or by road, in Voltex’ sole and absolute discretion. For the purposes of this clause, the applicable railway authority or road carrier, as the case may be, shall be deemed to be the agent of the User. Delivery shall be deemed to have been effected to the User when the goods are handed to the transport carriers.. The onus of proving non-delivery shall rest with the User.
6.3 Where it accepts your order, Voltex will deliver the Goods to you as soon as reasonably possible, but no later than 7 (seven) business days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period due to circumstances which are beyond our control. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price. In the event of late deliveries (for any reason whatsoever and howsoever arising) Voltex shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such late deliveries.
6.4 Signature of Voltex’ delivery note by the User or by any representative of the User (including but not limited to the transport carrier) shall be regarded as acceptance by the User that the goods reflected in such delivery note have been properly and completely delivered.
6.5 All risk of loss in and to the Goods shall pass to you on delivery of the Goods.
6.6 For our Delivery Policy, click here.
7. Errors
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
8. Vouchers & Coupons
8.1 Voltex may from time to time make physical or electronic gift vouchers (“Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of the Goods. Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:
8.1.1 Vouchers
8.1.1.1 Vouchers that are purchased by registered users are valid for 3 years after Sale. Vouchers that Voltex gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
8.1.1.2 Vouchers cannot be used to buy other Vouchers or Coupons. They do not accrue interest and are not exchangeable for cash once purchased. If your Voucher value is insufficient for the order you wish to place, you may pay the difference via credit card.
8.1.1.3 Voltex is not responsible for any loss or unauthorised use of a Voucher after it has delivered the Voucher to you or to the email address nominated by you.
8.1.2 Coupons
8.1.2.1 Coupons are issued in Voltex’s sole discretion and we reserve the right at any time to correct, cancel or reject a Coupon for any reason. Users do not have a right to Coupons and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
8.1.2.2 As a general rule, and unless specified otherwise on the specific Coupon itself:
8.1.2.2.1 each Coupon can only be used once;
8.1.2.2.2 only one Coupon can be used per person per promotion/campaign on the Website;
8.1.2.2.3 a Coupon must be used at check-out – it cannot be used later on existing orders; and
8.1.2.2.4 the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
8.1.2.3 Coupons cannot be used to buy Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact onlineorders@voltex.co.za to confirm if the Coupon is still valid. If the coupon is still valid, you can choose whether to cancel the order and place it again with the Coupon, or you can complete the current order and use the Coupon on your next order.
8.1.2.4 Voltex is not responsible for any loss or unauthorised use of a Coupon.
9. Discounted Goods
9.1 There are limited quantities of Discounted Goods (“a Deal”) and as such after a Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Deal).
9.2 We do not guarantee a specific saving. The extent of the Deal or discount is at the sole discretion of Voltex.
9.3 Adding a Deal to your cart or completing your order for a Deal without paying for it does not reserve the item for you. Unless Voltex receives payment from you at the time of placing your order for a Deal, Voltex will cancel your order.
9.4 The original (or “Was …”) prices on Deals and other discounted Goods are the recommended retail prices given to us by our suppliers at the time we listed the Goods. Once particular Goods are no longer available as a Deal or at a discounted price, the selling price on the Website may be different from the original price of a Deal or discounted Goods.
9.5 By purchasing any Deal, you are also automatically opting in for our Deal Notifications as well as our general newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Goods purchased.
10. Refunds, Returns & Exchanges
For our policy on refunds, returns and exchanges, click here
11. Privacy Policy
For our Privacy Policy click here
12. Changes to these Terms and Conditions
12.1 Voltex may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
12.2 Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
13. Electronic communications
When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions or partners electronically in accordance with our privacy policy.
14. Ownership and copyright
14.1 The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Voltex, its advertisers and/or sponsors and/or is licensed to Voltex.
14.2 You will not acquire any right, title or interest in or to the Website or the Website Content.
14.3 Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain written permissions for the commercial use of any Website Content contact our Head office at 011 864 5255 or e-mail onlineorders@voltex.co.za.
14.4 Where any of the Website Content has been licensed to Voltex or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
15. Disclaimer
15.1 The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
15.2 Voltex does not display the Goods or information regarding them on the Website in a manner which is misleading, fraudulent or deceptive in any way. Voltex also provides rights of return of products in its Returns Policy however, the information and other content published on the Website, including without limitation, text, graphics and links are provided on an “as is” basis. Voltex makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the accuracy, correctness or completeness of the information and other content included on the Website. Without limiting the generality of this disclaimer:
15.2.1 Voltex does not warrant that the Website will be error free, or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality;
15.2.2 although Voltex has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available on this website are free of viruses, trojans, bombs, time-locks or any other data or code which has the ability to corrupt or affect the operation of your system;
15.2.3 apart from any express warranties on the products we supply, we give no warranty on the products sold over this website except those contemplated in section 55 of the consumer protection act, 2008 (CPA) and only if you are a “consumer” under the CPA.
15.3 please pay special attention to the following:
15.3.1 you acknowledge that your use of the Goods made available on the Website is at your own risk. If you do not follow the instructions on the Goods you may be endangering your life and there is a possibility of injury, fires or electric shocks.
15.3.2 For your own safety, please carefully consider and follow the warnings and instructions on the Goods.
15.3.3 The User shall be obliged to and warrants that it will ensure that a qualified technician and /or electrician installs all Goods purchased from Voltex which require installation by such qualified persons. Should the User fail to comply with such obligation, the User indemnifies Voltex from any liability of whatever nature arising from the purchase of the Goods.
15.3.4 The User acknowledges that it does not rely, in any manner, on any representations of Voltex in its decision to purchase the Goods from Voltex. The User acknowledges and agrees that Voltex shall not be liable for any damage caused by any Goods sold, whether such damage is direct or consequential or whether it arises out of the negligence of Voltex or out of any other cause.
15.4 Whilst Voltex takes reasonable measures to ensure that the content of the Website is accurate and complete, Voltex makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. Before placing any reliance on the data and information provided on the Website, please take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from the Website. Without limiting the generality of this statement: the Website could include technical, typographical or other inaccuracies and you are urged to contact your own professional advisors to confirm all information contained on the Website prior to placing reliance on it. Changes are periodically made to the information on the Website and these changes will be incorporated into new editions of the Website.
15.5 Voltex disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
15.6 Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
15.7 Any views or statements made or expressed on the Website are not necessarily the views of Voltex, its directors, employees and/or agents.
15.8 In addition to the disclaimers contained elsewhere in these Terms and Conditions, Voltex also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Voltex, its employees, agents or authorised representatives. Voltex thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.
15.9 For information regarding Cookies, please see our Privacy Policy.
16. Limitation of liability
16.1 Voltex cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Voltex, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to onlineorders@voltex.co.za or by contacting 011 864 5255.
16.2 VOLTEX SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF OR RELIANCE UPON THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
16.3 YOU HEREBY INDEMNIFY VOLTEX AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
17. Availability and termination
17.1 We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
17.2 Voltex may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Voltex will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
17.3 If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
17.4 Voltex reserves its right to terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms and Conditions or if we believe the information provided by you is untrue, inaccurate or incomplete.
17.5 Voltex reserves the right, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Voltex to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Voltex, in whole or in part, on notice to you. Voltex shall only be liable to refund monies already paid by you (see Voltex’s Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
17.6 At any time, you can choose to stop using the Website, with or without notice to Voltex.
18. Governing law and dispute resolution
18.1 These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. By using this Website you consent to the exclusive jurisdiction of the High Court and / or Arbitration Forums of the Republic of South Africa in respect of any disputes arising in connection with this Website and/or your use of it or any Goods obtained through it or information or other contents on it. The purpose of this clause is to make South African law apply and to give South African courts and Arbitration Forums jurisdiction if you are based outside of South Africa.
18.2 Any dispute in regard to the interpretation of or the effect of or the parties’ respective rights and obligations under or a breach of or in regard to any matter dealt with by or arising out of the provisions of this agreement at any time arising between the parties, shall be decided by arbitration, at the instance of the aggrieved party, in the manner set out in this clause.
18.3 The said arbitration shall be held subject to the provisions of this paragraph:
18.3.1 at Johannesburg, Republic of South Africa at the election of the party calling for such arbitration;
18.3.2 formally, under the Standard Procedure Rules for the time being, as issued by the Arbitration Foundation of the Republic of South Africa or otherwise in accordance with the provisions of the Arbitration Act No. 42 of 1965, as amended;
18.3.3 The arbitrator shall be if the question in issue is:
18.3.3.1 primarily an accounting matter, an independent chartered accountant of not less than 15 (fifteen) years standing agreed upon between the parties as such, or appointed by the President for the time being of the Gauteng branch of the South African Institute of Chartered Accountants;
18.3.3.2 primarily a legal matter, a practising advocate of not less than 15 (fifteen) years standing agreed upon between the parties as such, or appointed by the President for the time being of the Gauteng Society of Advocates, failing which, the Chairman of the Association of Arbitrators of South Africa;
18.3.3.3 any other matter, an independent person agreed upon between the parties and failing agreement as may be appointed by the Chairman of the Association of Arbitrators of South Africa.
18.4 Nothing in this clause 18 limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
19. Notices
19.1 Voltex hereby selects Voltex House- Block B, St Andrew’s Office Park, 39 Wordsworth Avenue, Senderwood Gauteng as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Voltex may change this address from time to time by updating these Terms and Conditions.
19.2 You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Voltex not less than 7 days’ notice in writing.
19.3 Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –
19.3.1 by hand will be deemed to have been received on the date of delivery;
19.3.2 by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
19.3.3 by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
19.3.4 by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.
20. Information
20.1 For the purposes of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), Voltex’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
20.1.1 Full name: Voltex (Pty) Ltd, a private company registered in South Africa with registration number 1964/006740/07
20.1.2 Main business: Electrical Distributor & Online Distributor
20.1.3 Physical address for receipt of legal service: Voltex House- Block B, St Andrew’s Office Park, 39 Wordsworth Avenue, Senderwood Gauteng (marked for attention: Managing Director and Legal) This must be updated to our office eaddress.
20.1.4 Directors: Stanley Green, Eric Immermann, Sibongile Thwala, Shaneesan Moodley, Ahmed Baig and Theon Steyn
20.1.5 Phone number: 011 864 5255
20.1.6 Official email address: onlineorders@voltex.co.za
20.1.7 PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.
21. General
21.1 Voltex may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
21.2 You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
21.3 Any failure on the part of you or Voltex to enforce any right in terms hereof shall not constitute a waiver of that right.
21.4 If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
21.5 No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
21.6 No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
21.7 These Terms and Conditions contain the whole agreement between you and Voltex and no other warranty or undertaking is valid, unless contained in these Terms and Conditions.
THE PROVISIONS WHICH ARE CONTAINED HEREIN BELOW ARE SUBJECT TO ANY APPLICABLE LAWS FROM TIME TO TIME:
| Depth of burial | Ground Temperature | Ground Thermal Resistivity | No. of cables nearby/parallel | Ambient Air Temperature |
| 500mm | 25oC | 1.2 km/W | 0 | 30oC |
No part of this document (including but not limited to any text and images) may be modified, copied, reproduced, stored, transmitted or distributed in any form or by any mean without the prior written approval of the Managing Director of the Company.
VOLTEX & SCHNEIDER 2024 COMPETITION:
Terms and Conditions:
1. Promotion Period:
The promotion will be in effect from 1 October 2024 to 31 December 2024 while stocks last. The duration of the Promotion may be extended or curtailed at the discretion of the Organizer.
2. Eligibility:
Who can participate: Any customer making a single purchase of Schneider Electric GoPact, Acti9, or Easy 9 products to the value of R5000 or more is eligible to enter the promotion. This promotion is limited to the first 150 purchases and will receive a 455W Haitai Solar Panel for free.
How to qualify:
Option 1:
Option 2:
All fields must be completed for entry to be valid.
3. Verification:
The invoice number will be verified to confirm the purchase of the specified products and value.
Voltex Group, its directors, members, partners, employees, agents, consultants, any other related person or any supplier of goods and services in connection with the specific Voltex Group Promotion and their spouses, life partners, parents, children, siblings, business partners or associates are prohibited from participating in Voltex Group Promotions.
Can I qualify more than once for the Offer:
The participant shall qualify for the Offer once for each purchase of the Qualifying Product.
Should there be any dispute in this regard, the Organiser shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.
Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.
The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability, the conditions in clause 4 being met, and at the Organiser’s sole discretion to select same.
The above promotional Offer is available on a “while stocks last” basis and the Organiser cannot be held accountable once the stock of the Qualifying Product or participating product related to the Offer has been depleted.
The Offer is only available at participating retailers subject to the product list availability at such participating retailers.
Any and all tax implications and liabilities as a result of purchasing the Promotion will be solely borne by the participant.
4. Prizes:
Prize Description:
1st Prize:
2nd Prize:
3rd Prize:
5. Winner Selection:
Drawing Process:
The winners will be chosen through a random selection process from all entries received. If an entry is received by a company representative the prize will be awarded to the owner, managing director or general manager of the company to decide who can take part in this prize.
Draw Date:
The draw will take place in 30 January 2025.
6. Media Exposure and Marketing Activities:
By participating in this promotion, prize winners consent to their names and/or photographs being used in both printed and electronic media. They may also be invited to take part in marketing activities.
7. Opting Out:
Prize winners have the option to decline the above-mentioned media exposure and marketing activities. To exercise this option, a written objection must be submitted to the company within 5 days of receiving notification of the prize. Please send your objection to marketing@voltex.co.za.
8. Indemnification:
All entrants and prize winners hereby indemnify Voltex, its holding companies, subsidiaries, and assigns, including their directors, employees, members, independent contractors, agents, consultants, sub-contractors, and representatives, against any and all losses and damages, whether direct or indirect, arising from their participation in the campaign or the acceptance, possession, or use of the offered prizes. This indemnification includes, but is not limited to, losses or damages related to personal injury, death, property damage, and claims based on publicity rights, defamation, and invasion of privacy.
Voltex reserves the right to make changes to the promotion or its terms and conditions at any time without prior notice.
By participating in this promotion, you agree to abide by these terms and conditions.
For any inquiries or further information, please contact Voltex marketing division at marketing@voltex.co.za.
Thank you for choosing Voltex for your electrical needs.
Best of luck!
Payment Security Policy
1. Introduction:
1.1 This Payment Security Policy:
1.1.1 applies to Registered Users who have purchase Goods through the Voltex (Pty) Ltd (“Voltex”) Website and who have active online store accounts with Voltex;
1.1.2 forms part of the Voltex Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise.
2. Payment Security
2.1 Our payment gateways only use the strictest forms of encryption at checkout, namely 256bit Secure Socket Layers (SSL) and no credit card details are stored on the Voltex website.
2.2 3D Secure validation and security pin procedures set by 3D Secure are required for you to transact with us.
What is 3D Secure?
3D Secure provides Visa and MasterCard cardholders with extra protection when purchasing online, and South African banks have now made this security step mandatory in order to protect you against the unauthorised use of your card for online transactions.
How does it work?
Already Registered: Once you’ve entered your credit card details, you will then be redirected to 3D Secure. You will be prompted with a screen requesting a one time PIN (OTP) which is sent to your cell phone, or a PIN / password that you have chosen beforehand.
Not Registered: If you’re a first time e-commerce shopper, or your card has not been registered yet, you will be prompted with a screen asking you to register for 3D Secure. Simply follow the on-screen prompts, it’s easy.
3. Payment Options Accepted
Payment may be made via Visa and Master Card credit cards or by bank transfer into Voltex’s bank account, the details of which will be provided on request.
4. Credit Card Acquiring and Security
Credit card transactions will be acquired for Voltex by Payfast who are the approved payment gateway for Standard Bank of South Africa
5. Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Need help?
If you’re having trouble authenticating or registering with 3D Secure, please contact your bank for assistance. For more information regarding our security measures to ensure the privacy of your information, see our Privacy Policy.
1. Introduction:
1.1 This Delivery Policy:
1.1.1 applies to Registered Users who have purchased Goods through the Voltex (Pty) Ltd (“Voltex”) Website and who have active online store accounts with Voltex;
1.1.2 forms part of the Voltex Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise.
2. Delivery Address
2.1 Voltex delivers Goods only in the Republic of South Africa between Monday to Friday on business days and only during working hours (ie: between 08:00 – 17:00).
2.2 On check out, you will need to indicate the physical address and area code within South Africa where you require delivery, as well as contact numbers to be used in connection with the delivery.
2.3 Voltex does not deliver Goods to postal addresses.
2.4 Our courier partner will attempt to deliver the Goods to the delivery address nominated by the User during the checkout process. In the event that there is nobody available to accept the delivery of the Goods at such address on our courier’s third attempt at a delivery, the Goods will be returned to Voltex and the User shall be responsible to arrange for the collection of the Goods and to refund Voltex the wasted courier costs (if applicable).
3. Shipping rates & delivery estimates
3.1 All online orders placed during the calendar week (Monday-Friday) with no public holiday interference should be received within five business days after the order process has been completed and payment is confirmed. Depending on your location, delivery may occur sooner.
3.2 In the event that Voltex experiences a high volume of orders, shipments may be delayed by a few days. Accordingly please allow additional days in transit for delivery. Should your order be delayed in excess of 7 business days, Voltex shall contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
4. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Product Availability
All products displayed on our website are subject to availability.
6. Damaged Goods on Delivery or Lost Goods
Should Goods be damaged or missing any parts or accessories at the time of delivery , the User must please notify Voltex, through the Website’s Returns page, within 2 days of such delivery / non-delivery. Voltex shall arrange to collect the Goods from the User at no charge. Once Voltex has inspected the Goods and validated the return, Voltex shall, at the User’s discretion, repair / replace the Goods as soon as possible (if such repair / replacement is possible) or credit the User’s account with the purchase price of the Goods (or refund the User if that is the User’s preference).
1. Introduction:
1.1 This Returns Policy:
1.1.1 applies to Registered Users who have purchased Goods through the Voltex (Pty) Ltd (“Voltex”) Website and who have active online store accounts with Voltex;
1.1.2 forms part of the Voltex Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise;
1.2 Goods sold on the Website generally carry the applicable supplier or manufacturers warranties (if any). In circumstances where the Goods are not manufactured by Voltex, Voltex’ liability shall in no circumstances extend beyond any corresponding liability of the manufacturer or supplier of such Goods to Voltex.
1.3 Subject to the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) and / or any other applicable law, all Goods sold to the User shall be regarded as having been sold as is, without warranty against latent defects;
1.4 The lifespan of Goods sold by Voltex, which is indicated on Voltex’ packaging from time to time, is an approximate estimate only and the warranty period relating to such Goods shall be the applicable period for the purposes of any claim by the User.
1.5 The User shall be entitled to return Goods to Voltex where it is legally entitled to do so under the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
1.6 If a refund has been authorised and processed, kindly allow up to 30 days for the money to reflect in your bank account.
2. Your Right to Return Goods in terms of ECTA
2.1 In terms of section 44 of ECTA you have the right to cancel any electronic transaction for the supply of Goods within seven days after the date of receipt of the Goods and to obtain a full refund for those Goods within 30 days of the date of cancellation.
2.2 Where the Goods have already been delivered to you, you will be liable for the direct cost of returning the goods to us (which cost shall include a handling fee of up to 25%).
2.3 In order to obtain a refund, subject to any set-off in terms of 2.2 above, you are required to:
2.3.1 provide Voltex, within 7 days of receiving the Goods , with your written notice of cancellation through the Website’s Returns page;
2.3.2 return the Goods to Voltex, at your own cost. In the event that Voltex arranges for the return of the Goods, the cost of such return, together with the handling charge, shall be set off by Voltex against the refund of the purchase price;
2.3.3 ensure that the Goods returned are new, unused, in their original packaging, undamaged and in a saleable condition.
2.4 Voltex reserves its right to refuse to accept the return of Goods if any of the conditions which are set out in 2.3 above are not complied with by the User.
3. Your right to return Goods in terms of the CPA
3.1 In terms of the CPA, all Goods sold to Consumers (as defined in the CPA) shall carry a 6 month warranty against defects.
3.2 Accordingly, in the event that Goods which are sold to Users (who are “Consumers” for the purposes of the CPA) are found to be defective within 6 months from the date of delivery of the Goods to the User [or within such longer period as may apply in terms of an extended supplier warranty relating to the Good (if any)], the User shall be entitled to return the Goods to Voltex and to demand the repair of the Goods or the replacement of the Goods or a refund on the condition that:
3.2.1 the User informs Voltex of the defect, through the Website’s Returns page, as soon as reasonably possible after the User becomes aware of the defect, but in any event within 6 months after delivery / collection of the Goods (except in the case of an extended supplier warranty, which is set out below);
3.2.2 the User, at its own expense, returns the Goods to Voltex within the warranty period together with all accessories and parts that were sold with the defective item;
3.2.3 Voltex is afforded the opportunity to inspect and / or test the Goods so as to validate the return. If it is determined that:
3.2.3.1 the Goods are indeed defective, Voltex shall, inter alia, refund the User the delivery charges incurred for the return of the Goods;
3.2.3.2 the returned Goods are not defective, then a handling fee will be charged by Voltex. Users will be notified of the aforesaid and asked how they want the Goods returned to them in this instance. On the day the User is notified, he/she will have fourteen days to inform Voltex how they want the Goods returned to them. In the event of the User not reverting to Voltex within the fourteen days, Voltex shall dispose of the Goods and no credit will be issued.
3.3 The following shall not be regarded as “defects” in the Goods:
3.3.1 Faults resulting from normal wear and tear;
3.3.2 damage arising from negligence, user abuse or incorrect usage of the Goods;
3.3.3 damage arising from electrical surges or sea air corrosion;
3.3.4 damage arising from a failure to adequately care for the Goods;
3.3.5 damage arising from unauthorized alterations to the Goods; and
3.3.6 where the specifications of the Goods, although accurately described on the Website and generally fit for its intended purpose, does not suit you.
3.4 Where there is no extended supplier warranty period, Voltex shall not agree to returns that fall outside of the 6 month period.
3.5 Extended Supplier Warranty (stipulated on product page)
3.5.1 Goods may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such Goods are found to be defective more than 6 months after delivery / collection, the User shall notify Voltex, through the Website’s Returns page, as soon as reasonably possible after the User becomes aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the Goods.
3.5.2 Voltex shall then facilitate your return of the Goods to the supplier at no charge. Unfortunately Voltex cannot facilitate returns that fall outside of the extended supplier warranty period.
3.5.3 Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
3.5.4 It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Voltex is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer.
4. Vouchers & Coupons
4.1 Where you have used a Coupon to purchase Goods that you later return for a refund in accordance with this Policy, we will provide you with a replacement Coupon and will credit your account for that portion of the purchase price which you paid via one of our other payment methods (or refund you if that is your preference).
4.2 However, wherever you have used a Voucher to purchase Goods that you later return for a refund in accordance with this Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.
5. Incorrect Goods delivered
5.1 The onus rests on the User to ensure that the Goods ordered are appropriate for their intended use and / or purpose.
5.2 In the event that incorrect Goods are delivered to the User (ie: Goods that were not ordered by the User), the User shall immediately notify Voltex , through the Website’s Returns page, of the error. The User shall not remove the Goods from their packaging or use the Goods in any way.
5.3 Voltex shall arrange the collection of the incorrectly supplied Goods from the User and shall deliver the correct Goods (as initially ordered by the User) to the User as quickly as possible.
5.4 Under no circumstances shall Voltex be held liable for any damages, of any nature whatsoever, due to late or delayed deliveries of the Goods ordered by the User.
6. Goods damaged on delivery
Should Goods be damaged or missing any parts or accessories at the time of delivery / collection, the User must please notify Voltex, through the Website’s Returns page, within 2 days of such delivery / collection. Voltex shall arrange to collect the Goods from the User at no charge. Once Voltex has inspected the Goods and validated the return, Voltex shall, at the User’s discretion, repair / replace the Goods as soon as possible (if such repair / replacement is possible) or credit the User’s account with the purchase price of the Goods (or refund the User if that is the User’s preference).
7. Voltex Returns Page on its Website Explained
Returns Procedure
Step 1: Log into your Account
Step 2: Go to your “My Account” then click to “My Refund Requests”.
Step 3: Locate and select the order, containing the goods that you wish to return
Step 4: Select the order line which you wish to return and select the Return option
Step 5: Complete the Online Return Form with the following information:
Step 6: Your Return will be processed within 48 hours. The more detail you provide in the form, the easier it will enable our customer care representatives to understand the nature of the problem.
Step 7: Voltex will send you a response with instructions on how to return the Goods.
NOTE:
Step 8: Once we have received the Goods, we shall place a notification on the your online account that your Return has been received.
Step 9: Our technicians will inspect the Goods for any alleged defects and depending on the type of Return Action you chose and provided that the Good(s) are cleared by our technicians for return, we will then process your Return and notify you of your repaired Goods shipment or replacement via tracking number and/or any applicable refund.
